Frequently Asked Questions

Find answers for Patients, Doctors, and Radiographers. Select a category below.

Patients Doctors Radiographers

  • How long will my X-ray report take?
    Most routine reports are available within 24 hours. Urgent cases are prioritized and delivered faster.
  • Do I need any preparation before an X-ray?
    Usually no preparation is required. You may be asked to remove metal items such as jewelry, belts, or watches.
  • Is X-ray safe?
    Yes. X-rays use a very low dose of radiation and are performed under strict safety protocols.
  • How will I receive my report?
    Your report will be shared digitally with your referring doctor. A copy may also be provided via email or patient portal.
  • What if I am pregnant?
    Please inform the radiographer before the scan so appropriate precautions or alternative imaging can be considered.

  • What is the standard turnaround time?
    Routine cases are reported within 24 hours. Urgent cases are usually completed within 1–2 hours.
  • How can I submit an urgent case?
    Mark the request as urgent during submission and provide relevant clinical details. Critical cases may also be communicated directly.
  • What clinical information should be included?
    Provide patient history, symptoms, provisional diagnosis, and specific clinical questions for accurate reporting.
  • How are reports delivered?
    Reports are delivered via the system portal, secure email, or integrated PACS/HIS workflow.
  • Can I discuss findings with the radiologist?
    Yes. For urgent or complex cases, radiologist consultation can be arranged through support.

  • Which file formats are accepted?
    DICOM format is preferred. Ensure studies are complete and properly labeled.
  • How should patient data be anonymized?
    Remove unnecessary personal identifiers while keeping essential study information as per guidelines.
  • What image quality standards should be followed?
    Ensure correct positioning, adequate exposure, proper collimation, and no motion artifacts.
  • How do I upload images?
    Upload studies via the designated portal or PACS integration and confirm successful transfer.
  • What should I do if upload fails?
    Retry after checking connectivity. If the issue continues, contact technical support with case details.
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